{"id":13461,"date":"2016-02-26T10:55:15","date_gmt":"2016-02-26T09:55:15","guid":{"rendered":"http:\/\/www.neb-online.de\/en\/support-hilfestellung\/"},"modified":"2026-03-04T11:50:08","modified_gmt":"2026-03-04T10:50:08","slug":"support","status":"publish","type":"page","link":"https:\/\/www.neb-online.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row css=”.vc_custom_1515578453091{margin-right: -1px !important;margin-left: -1px !important;border-right-width: 5px !important;padding-bottom: 20px !important;background-color: #f3f3f3 !important;border-right-color: #ffffff !important;border-right-style: solid !important;}”][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Customer Service \/ Feedback<\/h2>\n

Please feel free to contact our Customer Service if you have any questions about pricing, product availability, ordering and shipping.<\/p>\n

Our service team is available by phone
\nMo-Fr 8:30 am – 5:30 pm<\/strong>:<\/p>\n

+49-69\/305-23140 <\/strong>(fee-based)
\n<\/strong>Email: info.de@neb.com<\/strong><\/a><\/p>\n

We also appreciate all kind of feedback you share with us, and try to use it to create a better, more responsive, more interactive, and more informative NEB experience.[\/vc_column_text]Contact form<\/a>[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”50612″ img_size=”full” css=”.vc_custom_1772103727320{margin-bottom: -20px !important;}”][vc_column_text]<\/p>\n

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Address:<\/h2>\n

New England Biolabs GmbH<\/strong>
\nBr\u00fcningstrasse 50; Geb. B852
\n(Industriepark Hoechst)
\nD-65926 Frankfurt am Main
\nGermany<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”top” css=”.vc_custom_1513000847321{margin-right: -1px !important;margin-left: -1px !important;background-color: #f3f3f3 !important;}”][vc_column width=”1\/3″ css=”.vc_custom_1513000921563{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Technical Support<\/h2>\n

[\/vc_column_text][vc_single_image image=”41119″ img_size=”full” alignment=”center”][vc_column_text]Do you need personal advice on our products, offers and services?<\/strong><\/p>\n

Contact our technical support via contact form, email or telephone – free of charge![\/vc_column_text]Technical support<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1513000928319{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Local Sales Representatives<\/h2>\n

[\/vc_column_text][vc_single_image image=”47077″ img_size=”full” onclick=”custom_link” link=”https:\/\/www.neb-online.de\/en\/sales-representative\/”][vc_column_text]Would you like personal advice at your location? Our local sales representatives are happy to be there for you.
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\n.<\/span>[\/vc_column_text]Local sales representative<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1513000934768{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Interactive Online-Tools<\/h2>\n

[\/vc_column_text][vc_single_image image=”40921″ img_size=”full” alignment=”center” onclick=”custom_link” link=”https:\/\/www.neb-online.de\/en\/technical-resources-neb\/neb-tools\/”][vc_column_text]NEB offers several helpful interactive tools for your research and experimental design.
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\n<\/strong>[\/vc_column_text]NEB Tools<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1513000882363{margin-right: -1px !important;margin-left: -1px !important;background-color: #f3f3f3 !important;}”][vc_column width=”1\/3″ css=”.vc_custom_1513000943104{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

NEB Freezer Program<\/h2>\n

[\/vc_column_text][vc_single_image image=”44484″ img_size=”full” alignment=”center”][vc_column_text]With our NEB Freezer program, you have our products available on-site, do not pay freight, and benefit from our special freezer discounts.
\n.<\/span>[\/vc_column_text]NEB Freezer<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1513000950813{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

New Lab Discounts<\/h2>\n

[\/vc_column_text][vc_single_image image=”41552″ img_size=”full” alignment=”center”][vc_column_text]You start a new workgroup or a new SFB, or your workgroups moves to a new location? Take advantage of our New Lab discount to stock up on all of the high-quality reagents you’ll need.[\/vc_column_text]New Lab Start-Up Program<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1513000957550{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Bulk & OEM<\/h2>\n

[\/vc_column_text][vc_single_image image=”41516″ img_size=”full” alignment=”center”][vc_column_text]You need NEB products in bulk, special formulations & fillings? Contact our OEM specialists.
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\n.<\/span>[\/vc_column_text]Bulk & OEM<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row equal_height=”yes” css=”.vc_custom_1513000882363{margin-right: -1px !important;margin-left: -1px !important;background-color: #f3f3f3 !important;}”][vc_column width=”1\/3″ css=”.vc_custom_1513000943104{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

ISO Certifications<\/h2>\n

[\/vc_column_text][vc_single_image image=”41527″ img_size=”full” alignment=”center”][vc_column_text]New England Biolabs is ISO certified.
\n.<\/span>[\/vc_column_text]ISO Certifications<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1513000950813{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Catalog & Literature<\/h2>\n

[\/vc_column_text][vc_single_image image=”41553″ img_size=”full” alignment=”center”][vc_column_text]Order your catalogs, posters and reprints for free![\/vc_column_text]Catalogs & Literature<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1513000957550{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bwd_tbc4vd_show_weekday=”” equal_height=”yes” disable_element=”yes” css=”.vc_custom_1585656264609{margin-top: 5px !important;margin-right: -1px !important;margin-bottom: 50px !important;margin-left: -1px !important;}”][vc_column width=”1\/3″ css=”.vc_custom_1513000964541{border-top-width: 5px !important;border-right-width: 5px !important;background-color: #f3f3f3 !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Download Catalog & Literature<\/h2>\n

[\/vc_column_text][vc_single_image image=”41011″ img_size=”full” alignment=”center”][vc_column_text]Download our literature as PDF.[\/vc_column_text]NEB Downloads<\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1513000974578{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1513000986458{border-top-width: 5px !important;border-right-width: 5px !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”white”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1515578453091{margin-right: -1px !important;margin-left: -1px !important;border-right-width: 5px !important;padding-bottom: 20px !important;background-color: #f3f3f3 !important;border-right-color: #ffffff !important;border-right-style: solid !important;}”][vc_column width=”1\/2″][vc_column_text css=””] Customer Service \/ Feedback Please feel free to contact our Customer Service if you have any questions about pricing, product availability, ordering and shipping. Our service team is available by phone Mo-Fr 8:30 am – 5:30 pm:… Read more »<\/a><\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13461","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport - New England Biolabs GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neb-online.de\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - New England Biolabs GmbH\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=”.vc_custom_1515578453091{margin-right: -1px !important;margin-left: -1px !important;border-right-width: 5px !important;padding-bottom: 20px !important;background-color: #f3f3f3 !important;border-right-color: #ffffff !important;border-right-style: solid !important;}”][vc_column width=”1\/2″][vc_column_text css=””] Customer Service \/ Feedback Please feel free to contact our Customer Service if you have any questions about pricing, product availability, ordering and shipping. 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