Support

Customer Service / Feedback

Please feel free to contact our Customer Service if you have any questions about pricing, product availability, ordering and shipping.

Our service team is available by phone
Mo-Fr 8:30 am – 5:30 pm:

0800/2465227 (customers in Germany)
00800/24652277 (customers in Austria)

+49-69/305-23140 (fee-based)
Email: orders.de@neb.com

We also appreciate all kind of feedback you share with us, and try to use it to create a better, more responsive, more interactive, and more informative NEB experience.

Contact form
NEBTeam_2021

Address:

New England Biolabs GmbH
Brüningstrasse 50; Geb. B852
(Industriepark Hoechst)
D-65926 Frankfurt am Main
Germany

Technical Support

Do you need personal advice on our products, offers and services?

Contact our technical support via contact form, email or telephone – free of charge!

Technical support

Local Sales Representatives

Would you like personal advice at your location? Our local sales representatives are happy to be there for you.
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Local sales representative

Interactive Online-Tools

NEB offers several helpful interactive tools for your research and experimental design.
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NEB Tools

NEB Freezer Program

With our NEB Freezer program, you have our products available on-site, do not pay freight, and benefit from our special freezer discounts.
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NEB Freezer

New Lab Discounts

You start a new workgroup or a new SFB, or your workgroups moves to a new location? Take advantage of our New Lab discount to stock up on all of the high-quality reagents you’ll need.

New Lab Start-Up Program

Bulk & OEM

You need NEB products in bulk, special formulations & fillings? Contact our OEM specialists.
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Bulk & OEM

ISO Certifications

New England Biolabs is ISO certified.
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ISO Certifications

Catalog & Literature

Order your catalogs, posters and reprints for free!

Catalogs & Literature