Customer Service

Do you have questions about your order, delivery or invoice?

Our service team is available by phone
Mo-Fr 8:30 am – 5:30 pm:

0800/2465227 (customers in Germany)

00800/24652277 (customers in Austria)



You may also use our contact from below.

Contact form


New England Biolabs GmbH
Bruningstrasse 50; Geb. B852
(Industriepark Hoechst)
D-65926 Frankfurt am Main

Technical Support

Do you need personal advice on our products, offers and services?

Contact our technical support via contact form, email or telephone – free of charge!

Technical support

Local Sales Representatives

Would you like personal advice at your location? Our scientists in the field are happy to be there for you.

Local sales representative

Interactive Online-Tools

NEB offers several helpful interactive tools for your research and experimental design.

NEB Tools

NEB Freezer Program

With our NEB Freezer program, you have our products available on-site, do not pay freight, and benefit from our freezer special rates.

NEB Freezer

New Lab Discounts

You start a new workgroup or a new SFB, or your workgroups moves to a new location? Take advantage of our New Lab discount to stock up on all of the high-quality reagents you’ll need.

New Lab Start-Up Program

Bulk & OEM

You need NEB products in bulk, special formulations & fillings? Contact our OEM specialists.

Bulk & OEM

ISO Certifications

New England Biolabs is ISO certified.

ISO Certifications

Catalog & Literature

Order your catalogs, posters and reprints for free!

Catalogs & Literature