Customer Service / Feedback

Please feel free to contact our Customer Service if you have any questions about pricing, product availability, ordering and shipping.

Our service team is available by phone
Mo-Fr 8:30 am – 5:30 pm:

0800/2465227 (customers in Germany)
00800/24652277 (customers in Austria)

+49-69/305-23140 (fee-based)

We also appreciate all kind of feedback you share with us, and try to use it to create a better, more responsive, more interactive, and more informative NEB experience.

Contact form


New England Biolabs GmbH
Brüningstrasse 50; Geb. B852
(Industriepark Hoechst)
D-65926 Frankfurt am Main

Technical Support

Do you need personal advice on our products, offers and services?

Contact our technical support via contact form, email or telephone – free of charge!

Technical support

Local Sales Representatives

Would you like personal advice at your location? Our local sales representatives are happy to be there for you.

Local sales representative

Interactive Online-Tools

NEB offers several helpful interactive tools for your research and experimental design.

NEB Tools

NEB Freezer Program


With our NEB Freezer program, you have our products available on-site, do not pay freight, and benefit from our special freezer discounts.

NEB Freezer

New Lab Discounts

You start a new workgroup or a new SFB, or your workgroups moves to a new location? Take advantage of our New Lab discount to stock up on all of the high-quality reagents you’ll need.

New Lab Start-Up Program

Bulk & OEM

You need NEB products in bulk, special formulations & fillings? Contact our OEM specialists.

Bulk & OEM

ISO Certifications

New England Biolabs is ISO certified.

ISO Certifications

Catalog & Literature

Order your catalogs, posters and reprints for free!

Catalogs & Literature