Customer Service / Feedback
Please feel free to contact our Customer Service if you have any questions about pricing, product availability, ordering and shipping.
Our service team is available by phone
Mo-Fr 8:30 am – 5:30 pm:
0800/2465227 (customers in Germany)
00800/24652277 (customers in Austria)
We also appreciate all kind of feedback you share with us, and try to use it to create a better, more responsive, more interactive, and more informative NEB experience.
New England Biolabs GmbH
Brüningstrasse 50; Geb. B852
D-65926 Frankfurt am Main
Do you need personal advice on our products, offers and services?
Contact our technical support via contact form, email or telephone – free of charge!
Local Sales Representatives
Would you like personal advice at your location? Our local sales representatives are happy to be there for you.
NEB offers several helpful interactive tools for your research and experimental design.
NEB Freezer Program
With our NEB Freezer program, you have our products available on-site, do not pay freight, and benefit from our special freezer discounts.
New Lab Discounts
You start a new workgroup or a new SFB, or your workgroups moves to a new location? Take advantage of our New Lab discount to stock up on all of the high-quality reagents you’ll need.
Bulk & OEM
You need NEB products in bulk, special formulations & fillings? Contact our OEM specialists.